Our Approach | Quality Management
GamCom recognises that delivering high quality services is central to our continued success.
This is demonstrated by our major investments in quality management systems and the tools that support them. Beyond doubt, is our commitment to continuous improvement so that we can confidently retain our existing customers and win the trust of new ones.
Our membership of the exclusive MS Visual Studio Inner Circle and our innovative use of the Visual Studio Team System (VSTS) as an end-to-end development/project environment, is further testament to our quality credentials.
For our clients, the benefits of our well managed quality control processes are unmistakable. The most important elements are:
Communication
Clear and appropriate channels of communication are established from the outset.
The roles and expectations of all team members are identified and practical issues determined, such as issues of information access, support arrangements, and controls. This applies equally to on-site, off-site, and off-shore projects.
Documentation
Client requirements are always documented. This includes structured processes to ensure that all changes are noted and agreed by clients.
Clients benefit from every decision being traceable, which includes a mutually agreed mechanism for recording changes.
Planning & Control
GamCom can effectively plan your project using our tried and tested quality policies.
Governance of every project is a prime responsibility of our Head Office teams. Such control is supported by processes that map inter-relationships between individual project elements utilising industry best practices obtained from PRINCE 2 and the Association for Project Management (APM).
Issues & Risks
We have proven, tool-supported procedures in place for the early identification, management and regular review of issues and risks. Clear routes of escalation are established for each project so that the right people can act on the information quickly and decisively.
Reporting
By rigorously applying our quality management systems, we are able to accurately and transparently report on all critical aspects of project management.