quality
Effective quality management
is the foundation of GamCom's continued success. Owing to the company's ongoing
commitment to service quality and investment in its quality management system and
supporting tools, GamCom was awarded the ISO 9001:2000 certification, the internationally
recognised quality standard.
GamCom's quality management system is a tried and tested framework that takes a systematic approach to managing processes and procedures. It enables GamCom to deliver high quality software development services that consistently meet and exceed customer expectations. The core elements of GamCom's quality management system are detailed below.
Communication
Clear and appropriate channels of communication are established from the outset. The roles and expectations of all team members are identified and practical issues determined, such as information access, support arrangements and control. This applies to on-site, onshore as well as offshore projects.
Scope and change management
Client requirements are always documented. This includes structured processes to ensure that all changes are noted and agreed by clients.
Planning and control
Projects are planned using GamCom's proven quality processes. Governance of every project is the responsibility of the UK team. Such control is supported by processes that map inter-relationships between individual project elements, utilising industry best practice obtained from PRINCE2 and the Association for Project Management.
Issues and risks
GamCom has tool-supported procedures in place for the early identification, management and regular review of issues and risks. Clear routes of escalation are established for each project so that the right people can respond quickly and effectively.
Reporting
By rigorously applying quality management processes, GamCom is able to accurately and transparently report on all critical aspects of project performance.
